Operari is how you book, track, and stay in touch with your service provider — all in one place. Whether you are scheduling a first appointment or following a technician en route to your home, everything you need is in the Operari app.
You are most likely here because a service business you work with — a pest control company, a cleaning service, an HVAC provider — uses Operari to manage their operations. This guide walks you through everything the app can do for you, from creating your account to signing off on completed work.
Operari is free to download on iPhone. Search Operari in the App Store, or use the link below.
If you have a question that this guide does not answer, contact your service provider first — they know your account best. For issues with the app itself, reach us at support@operari.app.
Platform overview and dual-role architecture
Operari (
from the Latin operārī — "to work, to labor, to accomplish") is a field service management platform built for small and mid-size service businesses. The iOS app serves two distinct groups of people from a single download: technicians who perform work in the field, and customers who receive services.Service recipients · Self-registered
Operari launches with pest control as its primary vertical but is designed for any field service business. All 15 supported industry verticals ship with pre-loaded product and service catalogs.
| Industry | Example Services |
|---|---|
| 🐛 Pest Control | General pest, termite inspection, rodent exclusion, mosquito treatment |
| 🌿 Lawn Care | Mowing, fertilisation, weed control, aeration, overseeding |
| 🏊 Pool Service | Chemical balancing, cleaning, equipment maintenance, opening/closing |
| ❄️ HVAC | Installation, seasonal tune-up, repair, filter replacement |
| 🧹 Cleaning | Residential, commercial, post-construction, deep clean |
| 🔧 Plumbing | Repair, drain cleaning, water heater, emergency call |
| ⚡ Electrical | Repair, panel upgrades, EV charger installation, safety inspection |
| 🪟 Window Cleaning | Interior, exterior, high-rise, pressure washing, screen cleaning |
Creating your account and signing in for the first time
Create your account directly in the app or via the web at operari.app/signup.
Select the Customer tab on the login screen.
Your password is never transmitted to our servers — Operari uses the OPAQUE cryptographic protocol (see Security & Privacy).
A one-time code is sent to your email address. Enter it to confirm your identity.
The customer interface opens. Your appointment history will appear once your service provider links your account.
Operari supports Face ID (or Touch ID on compatible devices) for quick re-authentication. After your first successful login, enable biometric login from the Account tab under Security. Face ID uses your device's Secure Enclave — Operari never receives or stores your biometric data.
If you save a signature (see Chapter 3), Face ID protects it — your saved signature can only be retrieved after biometric confirmation.
Tap Forgot password? on the login screen and enter your email address. You will receive a reset link valid for one hour. Follow the link, set a new password, and sign in as normal. Two-factor authentication re-enrollment is not required after a password reset.
Managing appointments, browsing services, and signing documents
The customer interface has five tabs at the bottom of the screen. Each tab is described in detail below.
The Home tab is your dashboard. Upcoming cards show confirmed appointments with the service date, company name, service type, and assigned technician. Recent cards show your last few completed visits.
The Browse tab shows discoverable service companies near you. Operari uses your device location (if permission is granted) to sort results by distance. If location permission is denied, results default to the New York City area.
Some service providers share a direct booking link on their website or social media. Opening this link in any browser takes you to a booking form — no app download required. Fill in your name, email, service address, and a description of the issue and submit. Your provider reviews the request in their portal and will contact you to confirm the appointment.
Digital signatures and account management
Your technician may request your signature on a service document — for example, a treatment authorisation or a job completion acknowledgement. Operari supports two signing methods:
Use your finger to draw your signature directly on the screen. The app renders a smooth result using Bézier curves and exports it as a high-resolution PNG. Tap Done when satisfied.
Save your drawn signature once, then reuse it with a single Face ID scan. On subsequent requests, no drawing is required — your saved signature is applied instantly after biometric confirmation.
You can always decline a signature request. Tap Decline on the signature screen and provide a brief reason. Both the request and the refusal are recorded on the job record — this protects both you and the service provider.
The Authenticator tab turns Operari into a two-factor authentication (2FA) code generator — similar to Google Authenticator, but built directly into the app. This is most useful if you also have access to the Operari web portal (for example, as a business owner who also holds a customer account).
| Section | What You Can Do |
|---|---|
| Profile | View your name and email address on file. |
| Security | Enable or disable Face ID sign-in. Manage your saved signature (view, test, delete). |
| Support | Open the Help Center, view FAQ, contact Fusion Software support. |
| Legal | Read the Privacy Policy and Terms of Service. |
| Sign Out | End your session on this device. Your account and data are preserved. |
| Delete Account | Permanently and irreversibly delete your account and all associated personal data. |
Email notifications and paying invoices online
Operari keeps you informed by email at every key stage of your service. All emails arrive from no-reply@operari.app — add this address to your contacts to ensure reliable delivery.
| When it arrives | Subject line | What it contains |
|---|---|---|
| Appointment scheduled | Appointment Confirmed — {Company} | Service type, date & time, technician name, service address |
| Day before the appointment | Appointment Reminder — {Company} | Same details as the confirmation, sent as a courtesy reminder |
| Appointment rescheduled | Your appointment has been rescheduled — {Company} | Previous time crossed out, new confirmed date & time |
| Service completed | Job Report — {Company} | Technician, duration, materials applied, checklist summary, field notes, and invoice link if generated |
| Invoice issued | Invoice from {Company} | Invoice number (INV-XXXX), itemised services, total amount due, secure payment button |
| Payment confirmed | Payment Receipt — {Company} | Invoice number, amount paid, date of payment, and a green confirmation badge |
When your service provider generates an invoice, you receive an Invoice from {Company} email with a secure Stripe payment link. No app or account login is required to pay.
The email lists the invoice number, service summary, and total due. Tap Pay Now.
Enter your card details on the Stripe-hosted page. Operari never sees your card number — payment is handled entirely by Stripe.
A Payment Receipt email arrives within seconds confirming the amount paid and the date of payment.
Payment links are single-use — once paid, the link shows a Stripe confirmation page. If you need a copy of a paid invoice or a new link, contact your service provider directly.
How Operari protects your credentials and your data
Operari is built on the principle that user
data should be protected by strong cryptography, not just policy promises. The following measures are applied at every layer of the stack.Your password is never transmitted to our server — not even in encrypted form. OPAQUE is a cryptographic key exchange protocol (Ristretto255 + TripleDH) where the server stores only a mathematical proof. A database breach cannot expose any user's password.
Authentication tokens are signed with ML-DSA-65 (NIST FIPS 204), a post-quantum digital signature algorithm. Session tokens remain secure against future quantum computing attacks.
Sensitive items — session tokens and saved signatures — are stored in the iOS Keychain with biometric access control. Your biometric data never leaves your device's Secure Enclave. Operari never receives it.
Portal logins require a time-based one-time password (RFC 6238, SHA-1 HMAC, 30-second window). The Operari app generates TOTP codes natively using a base32 decoder and HMAC engine written in Swift — no third-party authenticator app required.
All network communication uses TLS. The app makes no unencrypted HTTP requests. Standard iOS App Transport Security rules apply. The app does not use any custom certificate pinning.
Operari contains no third-party analytics SDKs, advertising frameworks, or tracking libraries. Your data is not shared with any party beyond the direct service relationship between you and your service provider.
| Permission | Why It Is Used | Required? |
|---|---|---|
| Location (When In Use) | Browse tab marketplace search; technician route optimization and 75m auto-arrival detection. | No — app works without it |
| Camera | Job site photo capture; QR code scanning for authenticator pairing. | No — photos can be chosen from library |
| Photo Library | Selecting existing photos for job documentation. | No |
| Face ID / Biometrics | Quick re-authentication; protecting saved signature retrieval from Keychain. | No — password fallback always available |
| Push Notifications | Job dispatch alerts (technician); signature request notifications (customer); portal login approval push. | No — polling fallback exists for all critical flows |
You can permanently delete your account at any time from Account → Delete Account. This action irreversibly removes your profile, authentication credentials, and all personal data from our servers. Service records tied to business relationships (invoices, job histories) may be retained by the service company in accordance with their applicable legal obligations.
Epilogue
Operari started with a conversation. A small business owner I had come to know mentioned, almost in passing, that the software his industry relied on was slow, expensive, and clearly built for someone else's company. He suggested I try building something better. He had no idea what he was asking for.
The Latin verb operari means to work, to operate. The Romans used it for labor that mattered: sustained, purposeful, skilled. The name was chosen before a single line of code was written. It set the standard for everything that followed.
What came after was many months of solitary work. There was no established framework to build on. No team of senior engineers to consult. No architect to draw the diagrams. No advisor to call when something failed at 2am, which is when things tend to fail. The auth stack, the geo engine, the pricing language, the scheduler, the portal, the iOS app, the payments integration: every piece designed, written, and deployed by one person, in days that ran twelve hours, then fifteen, then longer. Most days the work happened in silence. It was a lonely road, but a chosen one.
Doing it the right way meant making decisions that looked excessive in isolation. Authentication built on protocols designed to resist attacks that do not yet exist, because the addresses and payment details of small businesses do not deserve cryptography with a known expiration date. Route optimization that runs on the device itself, so a technician in a basement with no signal still gets the next stop. A custom scripting language for pricing, because every service industry has its own arithmetic and a fixed schema would have meant telling business owners that their actual business did not fit. Each of these choices added weeks of work. Each of them was the choice that would not have to be undone in five years. The platform was built to last because the people using it are building things meant to last.
Those people are mostly small business owners and field technicians. Not enterprise buyers. Not investors. Not analysts. Their work is real in a way that software, most of the time, is not. They are awake before the sun to drive to a job no one else wanted. They handle the chemicals, the equipment, the customer who is unhappy, the invoice that is overdue, the payroll that is due Friday. Whatever this platform turned out to be, it had to earn its place alongside that kind of work. That meant not cutting corners the user could not see. It meant taking the trade seriously as a trade, the way a good electrician trusts a connection or a good welder trusts a bead.
If you are reading this, you are among the small number of people who read manuals all the way through. That is its own kind of seriousness, and it is appreciated. Operari was built by someone who takes work seriously, for people who do the same.
Getting help with the Operari platform
Operari distinguishes between two types of support questions:
Questions about a specific appointment, pricing, or the work performed should go to your service provider directly — the pest control company, lawn care business, or other company you booked through Operari. Their contact information is on your appointment cards and on their company profile in the Browse tab.
Questions about the Operari app itself — login issues, account problems, missing features, or technical errors — should go to Fusion Software, LLC, the developer of Operari. Use the Help Center in the app or contact us directly at the addresses below.
The Help Center is accessible from Account → Help Center, or directly at operari.app/help. It contains:
Website & Portal: operari.app
Help Center: operari.app/help
Privacy Policy: operari.app/privacy
All support inquiries regarding the Operari platform should be directed to Fusion Software, LLC — not to service providers using the platform.